Privacy Policy

ralphandmimi.com respects the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. Please read the guide on how we collect, store and use the information that you provide us with.

If you are under 18 we require you to inform a parent or guardian about Ralph and Mimi’s privacy policy and terms and conditions as well as requiring their consent to the privacy policy and terms and conditions before registering and placing an order with Ralph and Mimi.

Personal information we collect and why? Ralph and Mimi collects personal information in several ways directly from its online visitors when they order for themselves, or when they register for a service offered by Ralph and Mimi. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and date of birth so that we can process and fulfill your orders. Card details will be collected via worldpay and will not be stored on the ralphandmimi.com system. We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

Registration with ralphandmimi.com enables you to save your shopping baskets and wish lists and speeds up the ordering process, however, you do not have to register with us until you choose to order.

How your information may be used: Ralph and Mimi may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Emails: We may also use your email address to let you know of any upcoming offers or new lines if you have subscribed to the Newsletter. If you do not want to receive Newsletters any more please unsubscribe after logging into your account or alternatively please send an email with UNSUBSCRIBE in the subject line to unsubscribe@ralphandmimi.com. We will never send more than 2 Newsletters per month.

Third Parties: We will not share your personal details with third parties however, where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

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Please feel free to contact us if you have any questions or enquiries.

ADDRESS
6A Beaumont St,
Hexham,
NE46 3LZ

PHONE
01434 602215

EMAIL
info@ralphandmimi.com

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