Terms & Conditions

Ralph and Mimi website is made available to you pursuant to the following terms of use service and any other rules posted on our website. By visiting the Ralph and Mimi site you are accepting and consenting to the practices described in the Terms and Conditions (T&C’s).

We may modify the T&C’s from time to time, and your continued use of this site following such change shall signify your agreement to be bound by the modified T&C’S.

For those persons wishing to use our services they must read and agree to be bound by our policies relating to those services.

By placing an order through our website you confirm that: • you are legally capable of entering in to binding contracts. • you are at least 18 years old.

Registration: To use some of the features made available on this website you will need to register. When you register, you are required to provide information about yourself, that is true, accurate, complete and current. If your information changes please update and changes via “my account”.

Pricing: All products offered for sale by Ralph and Mimi are priced in pounds sterling. Any customs or import duties due when your package reaches its destination country will be your responsibility. The price we charge is that displayed on our website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct the price if an error has been made. You will be entitled to either accept the new price or cancel and accept a refund. In this case we will contact you to advise you and request instruction before despatch is made.

Availability: As Manouchehri is a bespoke label, we only offer a small amount of each design some of which are one off designs. Once pieces are sold there will be no more produced to protect the exclusivity and integrity of the design.

Payment: Credit or debit card are debited at point of order via the payment service provided by Worldpay. Online gift vouchers can also be redeemed online. Please do not email your card details for payment.

Online gift vouchers: These conditions apply to online gift vouchers which have a 12 digit claim code containing letters and numbers.

  1. Online gift vouchers cannot be used to pay for online gift vouchers.
  2. All online gift vouchers must be purchased separately as each voucher is issued with its own unique code.
  3. Online gift vouchers are sent by email to the recipient.
  4. Online gift vouchers are non refundable.
  5. ralphandmimi.com is not responsible for any online gift voucher that is lost, stolen, destroyed or used without permission.
  6. Ralph and Mimi is unable to re-issue such vouchers.
  7. If the order exceeds the amount of the online gift voucher the balance must be paid by credit or debit card via the payment service provided by Worldpay.
  8. Online gift vouchers and unused portions of online gift vouchers expire one year from the date of issue, where permissible under applicable law.
  9. Normal ralphandmimi.com terms and conditions of purchase and use of the ralphandmimi.com website apply.
  10. Any unused balance will be recorded in the recipients your account on ralphandmimi.com.
  11. Online gift vouchers have no cash redemption value and are not transferable, assignable and cannot be exchanged.

Returns: If you return an item to us within 14 days in perfect condition, complete with original packaging, we will be happy to exchange or refund you the original price. This does not affect your statutory rights.

You must make your own arrangements to return goods to us and will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive with us.

If you wish to return an item please complete the returns note on your dispatch note, include it in your parcel and post it together.

Website access: When using this website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

Ralph and Mimi reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified. Ralph and Mimi charge for items at the point of order therefore any payment made for a cancelled order will be refunded immediately.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.

You may copy or print details for the sole purpose of using the website while connected to the Internet.

You may not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.

No commercial use: This site is for your personal, non commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

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Please feel free to contact us if you have any questions or enquiries.

6A Beaumont St,
NE46 3LZ

01434 602215



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