Privacy Policy

RSK Enterprise Limited (trading as and referred to as Ralph & Mimi, “we”, “our” or “us” in this privacy policy) respect the privacy rights of our online customers and visitors (referred to as “you”, “your” or “yours”) and recognise the importance of protecting the information we collect about them. Ralph & Mimi will only ever use the information collected about you lawfully and in your best interests.

Ralph & Mimi is committed to protecting all personal data and information that our customers/visitors share with us. This statement describes how we collect data from you, how we use your data, how we share it with others, how you are able to manage the data that we hold and also how you are able to contact us if you have any queries.

You may wish to revisit this page on occasion to check that you are happy to share your data/information as the information contained in this policy is subject to change. We will notify you where possible of these changes. Our privacy policy will always be available for you to read on our website and it will provide you with clear information regarding how we process your personal data. 

By visiting ralphandmimi.com you are accepting and consenting to the practices that are described below in our Privacy Policy.

This version of our Privacy Policy applies from 20th June 2022.

The Data We Collect:

The personal data we collect from you includes the following:

• Contact details provided by you to us by filling in a contact form on our website or any other information that is submitted to us via email/website.
• Details of transactions you carry out with us whether that is from online sales, telephone or other means.
• Records of correspondence either online, email, telephone or other means.
• Details of your visits to our online store including but not limited to traffic data, weblogs, location data and other communication data.
• Your responses to surveys or any market research that we carry out.

Personal Data that we collect includes but is not limited to:

• Name (including title)
• Delivery Address
• Billing Address
• Payment Card Details
• Date of Birth
• Email Address
• Phone Number
• Previously viewed products
• Browsing patterns 
• Traffic and location data.
• The date and time you have used our services

How Your Data Is Collected:

We usually collect your personal data once you have entered in to a contract with us or when accessing our website using cookies. We may also collect information from third parties.

If you would prefer to delete cookies that are already stored or stop tracking your browsing pattered, you are able to do this by deleting your existing cookies or altering your browser’s privacy settings to block cookies (the process you follow will differ browser to browser). Please do note that deleting our cookies or disabling future cookies may mean that you are not able to access certain features on our site and will not be able to make a purchase online with us.

Our legal basis for processing your data:

• Your consent 
• Our contractual obligations - to process the orders which you have placed.
• Our legal obligations - to keep our records
• Our legitimate interest - Sometimes we may use information you have provided to improve our products and services. We may contact you from time to time for market research purposes via email. Acquired information will be used to tailor our website for your own interests. We may also send promotional emails about new products and special offers only if you have specifically chosen to opt in to this.
• We may need to process your personal data to contact you should there be any urgent safety or product recall notice where we need to inform you. 

Personal Date We Receive From Other Places.

At times we may obtain information about you or your purchases from third parties. The companies we obtain this data from will have their own privacy policies to explain how they use and share your personal information. We would advise that you read these policies carefully before engaging with a third party to ensure you are happy with them.

Transferring Information outside of the EU

We will not transfer your personal information outside of the EU without your specific consent, unless required by law.

How Do We Use Your Data?

Ralph & Mimi will only process the data that is necessary for us to be able to provide the service or product for which it has been collected. You will always have the option to choose not to receive marketing communication from us. You are able to withdraw your consent at any time should you choose to do so. We will never send unsolicited junk email or communications and we would never share your information with third parties who may also send these emails.
 

Data Security.

We have put measures in place to protect the security of the information you provide to us.

Third parties will only be able to process your personal information when instructed by us and where they have agreed to treat the information as confidential and secure.

We have appropriate measures put in place to keep the security of your data from being accidentally lost, used or accessed in any unauthorised way, altered or disclosed. Additionally, we only give access to your personal information to those employees or contractors.

We have procedures put in place specifically to deal with any suspected data security breach. You and any applicable regulator will be notified of any suspected breach where we are legally required to do so.

All data provided to us is fully encrypted ad stringent access controls are in place.

Data Processing Necessary For Us To Operate Technical & Administrative Sections Of Our Business.

To ensure that we are able to protect your personal information, we may use your data to:

• Create a better understanding of you as a customer.
• In order for us to take steps to protect your information against any damage, loss, theft or unauthorised access.
• To inform you or any updates to our T&C’s and other policies.
• Answer any request made by you in connection with the exercise of your rights like asking us not to contact you with any marketing material. 

How Long Do We Hold Your Information For?

We do not hold personal information in an identifiable format any longer than is necessary. If you are a customer we will hold personal information about you for longer than if we have obtained your details in connection with a potential relationship.

Your Rights.

You have the right to:

• request access to your personal information (known as a data subject access request or DSAR) you will receive a copy of the personal information we hold about you so you are able to check that we are processing it lawfully. This also allows you to request an electronic copy of any data you have provided in a structured machine readable format.
• Request that we correct any incomplete or inaccurate personal information that we hold about you.
• Request that we remove your personal information - you can do this when there is no good reason for us to keep your data.
• Withdraw your consent for any data processed under the lawful basis of consent.
• Object to the processing you your personal data where we rely on any legal basis other than the contract or lawful obligation
• Request that we restrict the processing of your personal data- you are entitled to ask us to stop processing your personal information e.g. if you want us to establish its accuracy or the reason for processing it.

If you have any questions or need to contact us regarding you privacy contact info@ralphandmimi.com with the subject matter as Data Protection Officer. Or write to

Ralph & Mimi
29-30 Market Place, Hexham, Northumberland, NE46 3PB

Phone: +44 (0)1434 602215

 You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below;
 

Information Commissioner's Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
Email: casework@ico.org.uk
Phone: 0303 123 1113